Return Policy

Return and Refund Policy

Cancellation Policy:

1. In case there is an order cancellation, please do so before it is shipped. Once the product is shipped it cannot be cancelled using our website.

Return Policy:

1. Return/Exchange is available for selected products only, the return information is available on the product page on the website. The return policy of a product can be changed without prior notice.
2. In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.
3. Return/Exchange charges may apply on case to case basis.

NOTE FOR RETURN

• The items should be unused and unwashed for hygiene reasons.
• The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
• Customized products cannot be returned or exchanged
• Return/Exchange requests that are not raised within the return period (Refer product page) the product would not be accepted.

1. Returns Are Accepted Only If:

You received a damaged or defective product

You received the wrong product (wrong item, size, or color)

Note: You must raise a return request within 3 days of delivery.

Also, customized products are not subject to return or exchange

2. Mandatory Unboxing Video

To be eligible for any return refund or any claim pertaining to missing products, a complete unboxing video (from the moment of opening the sealed package) showing the issue clearly is mandatory.

3. Return Charges

If you wish to return for reasons other than damage or wrong delivery, the following charges will apply:

   • Return pickup fee: ₹100

These charges will be deducted from your refund amount.

4. Exchange Policy

We offer exchanges under the following conditions:

  • Request must be raised within 3 days of delivery

  • Product must be in unused, unwashed, and original condition

  • A logistics charge (₹100) will be applicable for the exchange pickup and redelivery

5. Refund Process

Once the returned product is picked up -

  • Refund link from Rozorpay will be shared on whatsup. The Refund will be processed in the details given (in case of COD).

  • Refunds will be issued to your original payment method in case of online payment.

  • Refunds are processed within 5–7 working days of receiving the item

Incase of any refund related issues, customer can WhatsApp at 7903194465

6. How to Raise a Request

To raise a return or exchange request, please follow these steps:

   • Go to 'My Orders' section on the Siddho Hum website

   • Select the order you wish to return or exchange

   • Upload the required unboxing video clearly showing the issue

  • Mention the reason for return or exchange

   • Submit the request within 3 days of delivery

Our team will review your request and guide you through the next steps.